沟通是一门复杂的艺术。倾听、使自己被理解和说服都是有效沟通的要素。优秀的沟通者必须掌握这些技能，并在战略上加以运用，这取决于他们在给定的环境中所要达到的目标。你可以用叙述故事的艺术来让你的团队对一个项目感到兴奋。在谈判中，你可能故意表示愿意走开，以促使对方采取行动。或者，如果你的目标是理解新同事的想法和意图，你可能会问一系列真诚、开放的问题。本课程提供技巧、策略和广泛的视角，旨在让你为所有这些情况做好准备 。
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